Terms & Conditions

The following terms are used throughout this document with the meanings described below:

• "Agreement"These Terms & Conditions together with any enrolment confirmation or programme schedule.
• "Cermat" / "We"Cermat, the educational services organisation based in Kuala Lumpur, Malaysia.
• "Participant"Any individual who registers for, enrols in, or attends a Cermat programme or session.
• "Programme"Any workshop, course, session, or educational offering made available by Cermat, including those listed on this website.
• "Content"All materials, worksheets, workbooks, guides, toolkits, frameworks, and reference packs provided in connection with a programme.
• "Website"The Cermat website accessible at cermati.biz and its associated pages.
• "Fees"The programme pricing as published on the website and confirmed at the time of enrolment.

These Terms apply to all individuals who interact with Cermat's programmes, including visitors to the website, enquirers, and enrolled participants. By submitting an enquiry, completing enrolment, or attending a session, you confirm your agreement to these Terms.

Participants must be at least 18 years of age. If you are registering on behalf of someone else, you confirm that you have the authority to do so and that the participant meets the eligibility requirements.

If you do not agree with any part of these Terms, you should not enrol in or attend Cermat programmes.

Cermat provides general financial education programmes focused on spending awareness. All programmes are educational in nature and are designed for members of the public who wish to develop greater clarity around personal spending habits.

Our current programme offerings include:

Cermat reserves the right to modify, suspend, or discontinue any programme with reasonable prior notice to enrolled participants. Availability may vary; sessions are subject to minimum participant numbers.

Enrolment is confirmed upon receipt of full payment and an enrolment confirmation from Cermat. Places on programmes are allocated on a first-confirmed basis and are not reserved until payment is received.

Access to materials and session links (if applicable) is provided to enrolled participants only. Participants must not share access with individuals not enrolled in the same programme.

Cermat may decline or cancel an enrolment at its discretion. In such circumstances, any fees paid will be refunded in full.

Participants are expected to conduct themselves respectfully toward facilitators and other participants at all times. Cermat's programmes are designed to be supportive and non-judgemental environments.

Prohibited conduct includes:

• Recording, copying, or distributing session content without written consent from Cermat
• Sharing or reproducing programme materials for commercial or third-party use
• Disruptive, harassing, or disrespectful behaviour toward other participants or facilitators
• Misrepresenting personal circumstances during registration
• Accessing sessions or materials beyond the scope of one's own enrolment

Participants acknowledge that the educational content provided is of a general nature and does not constitute financial advice, and should not be relied upon as such.

All content, materials, frameworks, worksheets, and programme structures provided by Cermat remain the intellectual property of Cermat. This includes, but is not limited to, the Mindful Meter Framework, category guides, workbooks, and awareness reference packs.

Enrolled participants are granted a limited, personal, non-transferable licence to use programme materials for their own educational purposes during and following the programme period. This licence does not extend to reproduction, redistribution, commercial use, or creating derivative works.

Cermat's name, logo, and branding may not be used without prior written consent.

All programme fees are stated in Malaysian Ringgit (RM) and are inclusive of applicable taxes where required. Payment is due in full prior to programme commencement unless a written payment arrangement has been agreed with Cermat.

Accepted payment methods will be communicated at the time of enrolment confirmation.

Cancellations by the participant:

• Cancellations made more than 14 days before the programme start date: full refund, less an administrative fee of RM 50
• Cancellations made 7–14 days before the start date: 50% refund of fees paid
• Cancellations made less than 7 days before the start date: no refund, though transfer to a future session may be considered at Cermat's discretion

Cancellations by Cermat: If Cermat cancels a programme, participants will receive a full refund or the option to transfer to an alternative session.

The following terms apply across all Cermat educational programmes:

Attendance: Participants are encouraged to attend all scheduled sessions to gain the full benefit of the programme. Cermat is not able to guarantee make-up sessions for missed sessions, though programme materials will remain accessible.

Completion recognition: Participants who complete the full programme may receive a record of attendance or completion at Cermat's discretion. This is an acknowledgement of participation only and does not constitute a formal qualification or accreditation under Malaysian law.

Group composition: Programmes may include small group elements. Cermat reserves the right to adjust group sizes and session formats based on enrolment numbers.

Programme materials: Workbooks, worksheets, and toolkits are provided for personal use during and after the programme. Cermat may update materials periodically; the most current version will be made available.

Cermat's services are provided on an "as available" basis. While we take care in the preparation and delivery of our programmes, we do not represent that any specific outcome will result from participation.

Individual results from applying the awareness techniques and tools discussed in our programmes will vary depending on personal circumstances, habits, and decisions made outside of the programme context.

Cermat is not a licensed financial adviser and does not hold any licence to provide regulated financial services in Malaysia. Participants seeking advice on specific financial decisions are encouraged to consult a licensed professional.

To the maximum extent permitted by Malaysian law, Cermat's total liability to any participant in connection with a programme shall not exceed the fees paid by that participant for the relevant programme.

Cermat shall not be liable for any indirect, consequential, incidental, or special loss or damage arising from participation in or reliance on its programmes, including but not limited to loss of income, loss of data, or personal financial decisions made following participation.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable Malaysian law.

Cermat is not responsible for events beyond its reasonable control, including but not limited to natural disasters, government restrictions, venue closures, or utility failures that prevent programme delivery.

Participants agree to indemnify and hold harmless Cermat, its facilitators, and staff from any claims, losses, damages, or expenses (including reasonable legal fees) arising from:

• A breach of these Terms by the participant
• Misuse of programme materials or content
• Any misrepresentation made during registration or participation
• Conduct that disrupts the programme or causes harm to other participants

Cermat reserves the right to remove a participant from a programme without refund if their conduct is disruptive, disrespectful, or in breach of these Terms. In cases of serious misconduct, Cermat may also restrict future enrolments.

Participants may withdraw from a programme at any time; refund entitlements are governed by the cancellation policy in Section 7.

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law will continue to apply following any termination.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the Malaysian courts.

We encourage participants to reach out to us directly in the first instance if any concern arises. Most matters can be resolved through open and respectful communication. Participants may contact us at [email protected] to raise a concern.

Where a dispute cannot be resolved informally, the parties may consider mediation before resorting to formal legal proceedings. Cermat is open to mediation through a mutually agreed mediator.

Malaysian consumer protection provisions under the Consumer Protection Act 1999 apply where relevant to participants acting in a personal capacity.

Entire Agreement: These Terms, together with any programme enrolment confirmation, constitute the entire agreement between Cermat and the participant regarding programme participation.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

Waiver: Cermat's failure to enforce any provision of these Terms on a given occasion shall not constitute a waiver of that provision going forward.

Assignment: Participants may not transfer their enrolment or rights under these Terms to another party without Cermat's written consent. Cermat may assign its obligations to a suitable successor organisation.

Notices: Formal notices under these Terms should be directed to Cermat in writing at the address below or by email to [email protected].

Cermat may revise these Terms from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. Significant changes that affect participant rights will be communicated by email where participant contact details are held.

Continuing to enrol in or participate in Cermat programmes following any update constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.